At iScooter Electric we are passionate about providing dedicated customer support, so you get total peace of mind with every electric scooter.

Q1.How long does it take to deliver?
The United States delivery time is 2-5 business days. We are working hard to ensure all orders arrive in a prompt and timely manner.

Q2:The front light and screen will be automatically shut off?
A:To save and protect the battery, when the scooter is stationary for 5-10 minutes, it will automatically enter power-save modes and turn off.

Q3:Unable to accelerate?
A:1. For your safety, by default, we designed for this, "Non-zero startup", it only needs one initial speed to start. Or you can connect "Minibot" APP, then, if you turn on Zero Start. 2. Error code (visible on LCD), please contact us to replace a throttle.

Q4:Motor hall Faults?
A:Take off the screws on the bottom of the scooter, then check the controller and replug the hall wire connecting terminal.

Q5:Controller Faults?
A:Take off the screws on the bottom of the scooter, then check and replug the controller connecting terminal.

Q6:Unable to power on?
A:1. Unplug your charger from the port, then click the power button to turn on your scooter. 2. Use the multimeter to measure the voltage of the battery, if the voltage is from 30-42V, it means there is no problem with the battery. If the voltage is lower than 30V, the scooter maybe not be turned on.

Q7:Not charging?
A:1. Check your charging cable and charging port for signs of damage, like breakage. Don't use damaged accessories. 2. Use the 220V ACA of the multimeter to measure the voltage of the charger and charger port, if there isn't reading, your scooter probably needs to replace the charger or charger port. if there is a reading, it probably needs to replace the battery.

Q8:Scooter seems to make noise?
A:It may be the disc brake noise. To remove the disc brake noise:First make sure the scooter is turned off. 1. Loosen two screws on the pump (not the screw on the rocker). 2. Adjust the position of the disc brake pump to ensure that the brake disc is in the middle of the two brake pads. 3. Keep the brake disc and brake pad not touching each other. 4. Hold the disk brake pump in the desired position, then retighten the screws to the pump. Or contact customer service to get an operation video.

Q9:The speed and range are not as same as described?
A:The speed and range will be effected by temperature of environment, the condition of road, the weight of rider(including all belongings )

1 x Folding S9max electric scooter
1 x Charger
1 x Manual

Please note that refurbished products:

1. All Refurbished scooter units are repaired and might have physical signs of wear and tear. So used scooter do not accept returns, only free parts under warranty.
2. We provide with a 90-day limited warranty for repair or replacement of parts and components. If you experience any issues with your scooter, please contact our support team at support@iscooterglobal.com;

• Excellent Condition: The scooter has fewer than 10 kilometers on the odometer, has little to no cosmetic damage, and is in complete working condition.
  
  
• Good Condition(May have minor scratches): The scooter has over 10 kilometers on the odometer, and is in complete working condition.
  
  
• Fair Condition (Minor Cosmetic Damage): The scooter has over 15-40 kilometers on the odometer and/or has some cosmetic damage and is in full working condition.