Shipping Policy

Shipping Costs& Tax

Free shipping on all items.

Tax is charged by Customs offices in destination country based on their rules and policies. customer is responsible to find out the situation in their country. Shipments from all of our warehouses are delivery duty unpaid. Therefore, If any, these charges must be paid by the customers. Customers take full liability for all return shipment costs, customs charges and handling fees should they refuse to accept a parcel due to import duties or taxes.

Shipping Locations

Shipping is only valid for shipping addresses in the United States countries.

Shipping and Delivery Estimates

Due to the nature of the item, ground shipping will be the only option:

Countries  Cost  Shipping Time   Ship By
Western United States FREE 2-3 Business Days UPS / FEDEX
Southern United States
FREE 3-5 Business Days UPS / FEDEX
Eastern United States  FREE 4-7 Business Days UPS / FEDEX

We ship in-stock orders as soon as possible. This is often the day you order it or the day after, but there are situations where it may take longer. If your item is in stock, your order is estimated to ship on the next business day. All estimates are based on business days.

If you have ordered multiple items with different delivery destinations, you may receive separate order shipments. Delivery will typically take 2 to 7 business days. When encountering force majeure, the processing of orders will be delayed. Nevertheless, it is ensured that your order will be processed in a fast manner when weather permits.

We take every reasonable precaution to ensure that products are not damaged, If the item is damaged in transit, please immediately contact us at support@iscooterglobal.com within 3 business days after receiving shipping. Note any visible damages and be as specific as possible as this will assist us in processing your damage claim with the delivering carrier.

Affected by Covid-19, there will be some delay on the delivery.

Orders Tracking

Once you’ve placed an order, you will receive an Order Acknowledgement email to confirm your order details. Once your item ships, you will receive a Shipment Confirmation email including your order number, the carrier's information, the date and time the order was placed, the status of the order, and package tracking numbers for items that have shipped. For the exact locations of your shipment, please track your items on the carrier's official website.

UPS: https://www.ups.com/track?loc=en_US&requester=ST/
FEDEX:https://www.fedex.com/en-us/home.html

Note

  1. Please verify you have the correct shipping address on your order PRIOR to making payment as this is the address we will ship to.
  2. If you have special questions about the order, please contact customer service: support@iscooterglobal.com