Return & Refund Policy
At iScooter, customer satisfaction is always our top priority. Our dedicated quality control and quality assurance teams will inspect your items before shipping. Our product quality is guaranteed.
Order Cancellation
To cancel your order, please follow these steps:
1.Ā Log inĀ to your account on our website.
2.Ā Once logged in, navigate to the "My Account" section.
3.Ā Under the "Order Details" section, locate the specific order you wish to cancel.
4.Ā Please know that cancel requests are only available during the first 4 Hours after you placed your order.
5.Ā Click on the "Cancel Order" button to initiate the cancellation process.
If the order has already been shipped, it cannot be canceled. Please wait for delivery and contact us within 30 days of receiving your order to initiate a return. Once the goods are returned to the warehouse, we will process the refund after deducting the restocking fee and shipping fee according to the return and refund procedure.
Rejecting an order upon delivery or failing to follow the proper return process may result in loss during transit or rejection at our warehouse, which could void your eligibility for a refund or replacement.
1.Ā All returns and refunds must be completed withinĀ 30Ā days of receiving the scooter.
2.Ā All exchanges must be completed withinĀ 14Ā days of receiving the scooter. (Exchanges apply only to non-quality issue products and are limited to electric scooters that are unused, unopened, unworn, and have less thanĀ 10Ā miles on the odometer.)
3.Ā All returns are subject to handling fees, restocking fees, and shipping costs at the customerās expense. (Return shipping costs may be waived for quality issues, depending on the circumstances.)
4.Ā All returns require the original packaging materials and shipping box. Accessories must be returned together with the scooter; otherwise, a fee will be deducted. The scooter must show no signs of wear, dirt, scratches, or use, and the packaging and condition must be the same as when received, with all items (battery, charger, keys, hardware, etc.) included in the box. If the packaging or shipping box is damaged or discarded, the customer will forfeit the right to return the product due to defects or other reasons.
5.Ā Fees
Address change requests must be made on the order date. Otherwise, we cannot guarantee that the update will be processed before the order is completed.
Note: The order has been shipped once the tracking number is generated.
EasyĀ stepsĀ toĀ ReturnĀ or Exchange:
- Step 1: Log in to your accountĀ HERE, make sure the Email address is matched to the one you placed the order.
- Step 2:Ā Ensure that you have met all return request criteria and upload all necessary documents and pictures.
- Step 3:Ā UponĀ confirmation, ship the product back to us by using the shipping label on the return page.
- Pack the product in original packaging or a sturdy box to ensure it will arrive undamaged.Ā This is the customer's responsibility.
- Once the products are received and verified, you will receive a confirmation email with the details of your refund. We will process the refund within 5 business days.
Items that You Can't Return
1. Accessories must be returned together with the scooter. Otherwise, a certain fee will be deducted.
2. Accessories purchased separately are not returnable.
Note:
1. Customer should keep the box all the time or provide a similar box.
2.Damaged or missing accessories free to send corresponding accessories or accept a partial refund.
3.About refund difference price .
ļ¼1ļ¼Partial refund of the difference price within 30 days.
ļ¼2ļ¼Not acceptable(can send free gift) over 30 days.
4. The customer provides the wrong delivery address or refuses to accept the package due to non-quality issues or does not want the package, an extra $40 - $50 will be charged for the shipping cost of each package. We are not responsible for the loss of the package for incorrect delivery address.
5. For returned items or items for exchange, we will need 3-6 business days upon receiving your item(s) to process the solution.
After this time, the refund time-frame is as follows:
ļ¼1ļ¼Paypal account refunds: up to 48 hours.
ļ¼2ļ¼Credit card refunds: between 7-14 business days.
ļ¼3ļ¼We don't refund after your order has shipped out.
6.About the returnedĀ items
ļ¼1ļ¼ReturnedĀ items are severely damaged due to improper packaging, we will deduce 40% of the product amount as handling fee.
ļ¼2ļ¼ReturnedĀ items without packaging, we will deduce 80% of the product amount as handling fee.Ā Ā
Customer service: support@iscooterglobal.com