Return & Refund Policy
Update: 2024/10/22
At iScooter, customer satisfaction is always our top priority. our dedicated quality control and quality assurance teams will inspect your items prior to shipping. our product quality is guaranteed.
Our Promise:
Simple & efficient: iScooter provides a straightforward warranty that is processed.
| 30 Days Return Policy | |
| Does the return have to include all accessories? | Yes |
| Does the return require original packaging? | Yes |
| When do we execute the refund? |
Upon receipt of the return package (if the customer returns the product to our warehouse)
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| When do we execute the replacement? |
Upon receipt of the return package (if the customer returns the product to our warehouse)
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| Refunds for delivery costs |
1. For non-defective products/no longer needed Products, the buyer is responsible for return shipping costs.
2.For defective products, we will be responsible for return shipping costs. |
| Refund time limit |
We will not be able to accept the full refund after 30 days. The refund would be 25%-50%, it depends on the actual problem and situation. Shipping fee can not be refunded.
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| Return RMA validity | 7 days (from the date the RMA was created) |
| REFUND | ||
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Refund Terms
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Quality issues | Accept exchange or return |
| Receive wrong goods | FREE to exchange or full refund | |
| Damaged or missing accessories | Free to send accessories or accept a partial refund | |
| The customer cancels the order before the package is shipped | Accept full refund | |
| The customer cancels the order after the package is shipped |
If you need to cancel the order after it has shipped, we will attempt to intercept the package, but there's no guarantee of a successful interception. An interception fee of $25 will apply.
If interception fails, you can return the product after receipt. Return shipping costs will be the customer’s responsibility. |
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| The customer refuses to accept the package due to non-quality issues or does not want the package |
The shipping fee for each electric scooter is $30-50 USD.
If customers request reshipment of goods, additional shipping fees apply: $30-50 USD per electric scooter. Shipping fees are non-refundable. |
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| Non-quality Issues Refund (For different time periods) |
1. Within 30 days: For non-defective products/no longer needed Products, the buyer is responsible for return shipping costs and a 25% restocking fee will.
2. 31-120 days: The refund would be 25%-50%, it depends on the actual problem and situation. The shipping fee can not be refunded. 3. Over 120 days: Refunds are not acceptable. |
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Change address：
Address change requests must be made on the order date. Otherwise, we cannot guarantee that the update will be processed before the order is completed.
Note: The order has been shipped once the tracking number is generated.
Exchange for new model (Only for Non-quality Products)
This term is only for the unworn, unopened package, unused, and the electric scooter must have less than ten (10) miles on the odometer.
| Within 14 days-Same model but different color |
$30-$50/pc for the return shipping fee and 10% restocking fee will |
| Within 14 days-Different model | $30-$50/pc for the return shipping fee and must pay the corresponding price difference, 10% restocking fee will |
| Over 14 days | Not allow for an exchange |
For any issues, please contact us and follow our warranty process:
To initiate a return for an exchange or refund, please email us at support@iscooterglobal.com stating your reason for return and attach images/video of the product, provide your order number. Once your request is approved. you can return the item to our US warehouse and may request the tracking numbers of your item(s). Items sent back to us without first requesting a return will not be accepted.
Easy steps to Return or Exchange:
- Step 1: Log in to your account HERE, make sure the Email address is matched to the one you placed the order.
- Step 2: Ensure that you have met all return request criteria and upload all necessary documents and pictures.
- Step 3: Upon confirmation, ship the product back to us by using the shipping label on the return page.
- Pack the product in original packaging or a sturdy box to ensure it will arrive undamaged. This is the customer's responsibility.
- Once the products are received and verified, you will receive a confirmation email with the details of your refund. We will process the refund within 5 business days.
Items that You Can't Return
1. Accessories must be returned together with the scooter. Otherwise, a certain fee will be deducted.
2. Accessories purchased separately are not returnable.
Note:
1. Customer should keep the box all the time or provide a similar box.
2.Damaged or missing accessories free to send corresponding accessories or accept a partial refund.
3.About refund difference price .
（1）Partial refund of the difference price within 30 days.
（2）Not acceptable(can send free gift) over 30 days.
4. The customer provides the wrong delivery address or refuses to accept the package due to non-quality issues or does not want the package, an extra $40 - $50 will be charged for the shipping cost of each package. We are not responsible for the loss of the package for incorrect delivery address.
5. For returned items or items for exchange, we will need 3-6 business days upon receiving your item(s) to process the solution.
After this time, the refund time-frame is as follows:
（1）Paypal account refunds: up to 48 hours.
（2）Credit card refunds: between 7-14 business days.
（3）We don't refund after your order has shipped out.
6.About the returned items
（1）Returned items are severely damaged due to improper packaging, we will deduce 40% of the product amount as handling fee.
（2）Returned items without packaging, we will deduce 80% of the product amount as handling fee.
Customer service: support@iscooterglobal.com