Shipping Locations

Shipping is only valid for shipping addresses in the United States countries.

Shipping and Delivery Estimates

Due to the nature of the item, ground shipping will be the only option：

Accessories

Accessories are FREE to deliver and it will take about 3-10 working days to arrive.

Note: Accessories ordered with e-scooters may come in separate deliveries since it come from different warehouses, including helmet, seat or something else.

We ship in-stock orders as soon as possible. This is often the day you order it or the day after, but there are situations where it may take longer. If your item is in stock, your order is estimated to ship on the next business day. All estimates are based on business days.

If you have ordered multiple items with different delivery destinations, you may receive separate order shipments. Delivery will typically take 2 to 5 business days. When encountering force majeure, the processing of orders will be delayed. Nevertheless, it is ensured that your order will be processed in a fast manner when weather permits.

We take every reasonable precaution to ensure that products are not damaged, If the item is damaged in transit, please immediately contact us at [email protected] within 3 business days after receiving shipping. Note any visible damages and be as specific as possible as this will assist us in processing your damage claim with the delivering carrier.

Affected by Covid-19, there will be some delays in the delivery.

Orders Tracking

Once you’ve placed an order, you will receive an Order Acknowledgement email to confirm your order details. Once your item ships, you will receive a Shipment Confirmation email including your order number, the carrier's information, the date and time the order was placed, the status of the order, and package tracking numbers for items that have shipped. For the exact locations of your shipment, please track your items on the carrier's official website.

https://www.ups.com/us/en/Home.page

https://www.fedex.com/en-us/home.html

Note

1. Please verify you have the correct shipping address on your order PRIOR to making payment as this is the address we will ship to.
2. If you have special questions about the order, please contact customer service: [email protected]

1. Pay With Paypal

2. Credit Card Via Paypal:

If you're having trouble paying with a credit or debit card, declined payments can be caused by one or more of the following:
(1)Paypal Credit :
- The name and address of the cardholder do not match the billing details. Make sure that all details, such as the card number, expiration date, and CVV code, are entered correctly, and check that the name and billing addresses are exactly as they appear on your card statement.
- Your card has reached the limit for internet transactions.
- The transaction page has timed out.
- Leaving the page before finishing the check-out procedure.
(2)PayPal:
- The transaction page has timed out.
- Leaving the page before finishing the check-out procedure.
- Your PayPal account has insufficient funds or is not linked to any secondary option like a bank account or a credit card.
Please contact PayPal for detailed questions concerning your PayPal account.

3. Pay With Credit/Debit Card

We accept Visa, MasterCard, Maestro, etc. Please note that ISCOOTER does not collect your credit/debit card number or personal information when you make payment. For questions regarding your transactions on our site, please consult your card-issuing bank for information.

4. Klarna - Buy Now, Pay Later

For support, please visit Klarna website.

Split your purchase into 4 interest-free payments so you can spread the cost of your purchase over time. Enter the credit or debit card of your choice for automatic payments every two weeks. No interest or added fees when you pay on time. Klarna only available for products below $1500 currently.

How to shop with Klarna?

Add item(s) to your cart and head to the checkout.

Select Klarna at the checkout to pay as you like for your purchase.

5.Affirm - Buy Now, Pay Later

iScooter Consumer Products Store has teamed up with Affirm to offer easy financing – without a catch. There are no gimmicks like deferred interest or hidden fees, so the total you see at checkout is always what you actually pay. Provide some basic information and get instant approval to split your purchase into 3, 6, or 12 monthly payments with rates starting at 0% APR. For example, for an $800 purchase you could pay $67/mo over 12 months at 0% APR, or $70/mo over 12 months at 10% APR. A down payment may be required. (Affirm is only available to U.S. customers)

At iScooter Electric we are passionate about providing dedicated customer support, so you get total peace of mind with every electric scooter.

1.How long does it take to deliver?
The United States delivery time is 2-5 business days. Due to Covid-19, our couriers are experiencing extremely high volumes and reduced staff that has caused delays within their network. We are working hard to ensure all orders arrive in a prompt and timely manner.

2. Cancelling Your Order
If you would like to cancel your order, please contact us immediately via our email address: [email protected]. Please include your order number when contacting us.

3. What is the warranty with this product?
If your item is found to be faulty within 12 months, you have 12 months manufacturer warranty from the date of purchase.

4. How long does it takes for my order to ship?
We ship in-stock orders as soon as possible. This is often the day you order it or the day after, but there are situations where it may take longer. If your item is in stock, your order is estimated to ship on the next business day. All estimates are based on business days.

5. What is your return policy?
If you are unsatisfied for any reason with your purchase, you can initiate a return or exchange up to 30 days from the date of delivery. For all eligible returns, item(s) must be unused and undamaged and labels and tags must remain intact and returned in their original packaging. Otherwise, the item may not be eligible for return.

Our coupon codes in wethrift.com:
iScooter Coupon Codes → $40 Off (1 Active) Feb 2022 (wethrift.com)